Complaints Procedure

Effective Date: 23 April 2025

Talent Forge Centre is committed to providing high-quality services to all learners, clients, partners, and staff. We recognise that, from time to time, concerns may arise and we aim to address them fairly, promptly, and transparently. This Complaints Procedure outlines how you can raise a complaint and what you can expect from us.

1. Purpose

The purpose of this procedure is to:

• Provide a clear and accessible way to raise concerns or complaints
• Resolve complaints efficiently, fairly, and courteously
• Improve our services through constructive feedback

2. What Is a Complaint?

A complaint is defined as any expression of dissatisfaction about:

• The quality of our training, recruitment, or apprenticeship services
• The conduct of our staff, tutors, or representatives
• Our facilities, communication, or administrative processes

3. How to Make a Complaint

You can submit your complaint in one of the following ways:

In writing:
Complaints Department
Talent Forge Centre
Unit 3, 12-16 Town Road, Hanley, Stoke-on-Trent ST1 2JQ

By email:
📧 [email protected]

By phone:
📞 0247 775 2980